Jennifer Pearl: Frequently Asked Questions
Getting the right gear for your dog is a big decision, so it makes sense to have questions before you pick out a new collar or leash. Here are some of the most common things people ask about our handmade accessories.
The best way to get a perfect fit is to use a soft measuring tape. Wrap it around the part of the neck where the collar usually sits. You want to be able to fit two fingers between the tape and your dog, so it isn’t too tight. If your pup is right between two sizes, going with the larger option is usually the safest bet.
We use premium leather that starts out soft and only gets better as time goes on. Unlike mass-produced versions that can feel stiff or plastic-like, this material feels natural and breaks in beautifully. It handles daily walks well while staying comfortable against your dog's fur.
Yes, the construction is very sturdy. We use high quality paracord and reinforced stitching to make sure everything stays secure, even if your dog gets excited when they see a squirrel. The materials are chosen specifically because they can manage the tension of an active pet.
We look for a balance between strength and weight. The clips and rings are solid enough to stay locked, but they won't weigh down a smaller dog or feel bulky during a long hike.
For the leather parts, a damp cloth works for most dirt. If things get really muddy, you can use a bit of saddle soap. For the paracord or fabric sections, a gentle scrub with mild soap and water will keep them looking fresh. Let everything air dry naturally rather than putting it near a heater.
We do. Our hats are designed with the same focus on quality as our pet gear. They are great for keeping the sun out of your eyes during morning walks or weekend trips to the park.
Since these items are put together by hand, we usually need about five to seven business days to get everything ready for shipment. Once it leaves us, the delivery time depends on your location. You will get a notification as soon as it is on the way.
We try to show the colors as accurately as possible. However, because leather is a natural material, there might be very slight variations in the grain or shade. This just means your piece is unique.
While our gear is built for the outdoors, saltwater can be tough on leather and certain metals. If your dog takes a dip in the ocean, just make sure to rinse the collar with fresh water and dry it off afterward to keep the materials in good shape.
We provide free shipping on orders that go over CHF 250. For smaller orders, the cost is calculated at checkout based on where you live.
We want you to love what you bought. If there is an issue with the size or a defect, reach out to us. Just make sure the item is still in new condition and has not been worn on a muddy walk yet.
We aim to keep things simple and avoid unnecessary plastic. We use materials that protect your purchase during shipping without creating a lot of waste for you to throw away.
High-quality leather has a tiny bit of natural give, but it won't stretch out of shape. The way we stitch and finish the edges helps the collar hold its structure for years.
Many people choose to pair a specific leash color with a matching collar. You can browse the different collections to find combinations that look great together for a coordinated look.
Every item is put together in our workshop. We handle the design and the assembly ourselves to ensure that every single piece meets our standards before it gets sent to your door.
